Refund Policy

This Refund Policy describes eligibility and procedures for refunds for purchases or services provided by us.

Scope

This policy applies to services and purchases made through our website or directly with our representatives, unless otherwise stated.

Eligibility for Refund

Refunds are eligible where services were not delivered as described or where statutory consumer rights apply. Specific eligibility may vary by service.

How to Request a Refund

To request a refund, contact our support within the time window specified for the product or service, provide order details and reason, and follow the instructions we provide.

Non-Refundable Items

Certain services or fees (for example, custom services, evaluation fees, or items explicitly marked non-refundable) may not be refundable. Check item/service details.

Processing Time

Approved refunds are processed within a reasonable period (typically 7–14 business days) depending on payment provider and banking channels.

Contact for Refunds

For refund inquiries, please contact our support team via the contact page or the phone number listed on the site.